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Global Sourcing of Information Technology and Business Processes:

4th International Workshop, Global Sourcing 2010, Zermatt, Switzerland, March 22-25, 2010, Revised Selected Papers
Voorkant
Ilan Oshri, Julia Kotlarsky
0 Recensies
Springer, 4 nov. 2010 - 270 pagina's
This book contains 14 carefully reviewed and selected papers from the 4th Workshop on Global Sourcing, held in Zermatt, Switzerland, March 22-25, 2010. They have been gleaned from a vast empirical base brought together by leading researchers of outsourcing and off shoring.This volume is intended for use by students, academics and practitioners interested in the outsourcing and off shoring of information technology and business processes. It offers a review of the key topics in outsourcing and off shoring, populated with practical frameworks that serve as a tool kit to students and managers. The sourcing models available to client firms are discussed in great depth. Vendor capabilities as well as client capabilities are studied and links are offered to the various sourcing models. Issues pertaining to knowledge and expertise are also discussed. Last but not least, the book examines current and future trends in outsourcing and off shoring, paying particular attention to the role that CIOs will play in shaping their sourcing strategies.
  

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Inhoudsopgave

Strategic Orientation in the Globalization of Software Firms
1
The Determinants of Success
26
Exploring the Media Mix during ITOffshore Project
43
Making It Happen
55
Management of Globally Distributed Software Development Projectsin MultipleVendor Constellations
69
Knowledge Integration in Global RD Networks
82
Researching Discourses in IT Outsourcing
103
Governance of Offshore IT Outsourcing at Shell Global Functions ITBAM Development and Application of a Governance Framework to Improve O...
119
Are They Ready to Successfully Deliver?
151
The Case of Mission Critical Outsourcing
185
The Impact of Switching Costs
202
The Role of Contracts and Informal Relations in the Governance of IT Outsourcing Processes
217
Arbiters of Mid and GroundLevel Innovation
233
Measurement Excellence and Its Importance in Achieving Long Term Value
250
Author Index
271
Copyright

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Over de auteur (2010)

Ilan Oshri is Associate Professor of Strategy and Technology Management at Rotterdam School of Management, Erasmus University. He is the coauthor of "The Handbook of Global Outsourcing and Offshoring" and "Outsourcing Global Services: Knowledge, Innovation and Social Capital", and other books.

Bibliografische gegevens