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Wat mensen zeggen - Een recensie schrijvenGebruikersbeoordelingen
Review: The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control CostsGebruikersrecensie - Jorie - GoodreadsVery interesting read with insights and real company examples of what works and what doesn't. Volledige recensie lezen Review: The Best Service Is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control CostsGebruikersrecensie - Paul - GoodreadsIn this book, the authors make the case that providing enough self-help tools to your customers and removing the root causes for why they contact support in the first place will decrease the need for ... Volledige recensie lezen Verwante boeken
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Overige edities - Alles weergeven
Veelvoorkomende woorden en zinsdelenAccenture accountability actions activity-based costing agents airline Amazon automated bank behavior Best Service Bill Bill Price blogs capture Challenge customer demand challenge demand Chapter companies need company’s complaints contact center contact channels contact codes contact mechanisms contact your company costs create customer calls customer contacts customer experience customer needs customer satisfaction customer service customer’s customers want demand for service described didn’t e-mail easy to contact engaging self-service example feedback frontline frontline staff handle improve insights interactions Internet issues Jeff Bezos levels Listen and act marketing matrix management measure mechanisms metrics mobile phone Nationwide Building Society NetBank operations options organizations outsourcing owners percent phone number proactive alerts proactive contact problem queue rates response root causes service experiences snowballs solutions staffed channels tell There’s tion tomer up-sell USAA usability Bibliografische gegevens
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