Business Communication: Strategies and Skills

advertising appearance approach appropriate asked Atlantic Electronics behavior benefits Bill business communication business letter business organizations business report chapter characteristics conflict decision Delphi technique develop Dichotomous questions discuss effective effective listening employee relations example feedback form letters format goals good-news graph grievance groupthink ideas important individual interest interview Lakehead University letter of refusal line graph listening major manager meet memorandum neutral letter nonverbal communication paragraph paralanguage participants passive voice percent performance appraisal person personal computer personnel persuasive message policies and procedures positive prepared present problems purpose questionnaire questions reader reasons receive receiver's request response resume sales letter sample sender sentence signature block situation skills sources speaker specific speech style supervisor tion topic turnover rates understand Windjammer Cruises word processing writing