Confronting Conflict: A First Aid Kit for Handling Conflict
Hawthorn Press, 1999 - 186 pagina's
Conflict costs! When tensions and differences are ignored, they grow into conflicts, injuring relationships, groups, and organizations.
So, how can we tackle conflict successfully? Dr. Friedrich Glasl has worked with conflict resolution in companies, schools, and communities for over thirty years, earning him and his techniques enormous respect. Confronting Conflict is authoritative, and up to date.
It contains examples, exercises, theory, and techniques. You begin by assessing the symptoms and causes of conflict and ask, "Am I fanning the flames?" Then consider, "How can I behave constructively rather than attack or avoid others?"
The author presents the tool to:
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