The Trusted Advisor
Simon and Schuster, 5 okt 2000 - 240 pagina's
The essential "must have" tool for professionals who advise or negotiate with others in today's new economy.
In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of your discipline is not enough, assert world-renowned professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. The creation of trust is what earns the right to influence clients; trust is also at the root of client satisfaction and loyalty. The workings of trust are even more critical in the new economy than in the old.
Maister, Green, and Galford enrich our understanding of trust -- yet they have also written a deeply practical book. Using their model of "The Trust Equation," they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step -- engage, listen, frame, envision, and commit -- is richly described in distinct chapters. The book is peppered with pragmatic "top ten" lists aimed at improving advisors' effectiveness that can be put to use instantly. It also includes a trust self-diagnostic in the appendix.
This immensely readable book will be welcomed by the inexperienced advisor and the most seasoned expert alike. The authors use anecdotes, experiences, and examples -- successes and mistakes, their own and others' -- to great effect. Though they use the professional services advisor/client paradigm throughout the book, their prescriptions have resonance for other trust-reliant situations -- selling, customer relationship management, and internal staff functions like HR and information technology.
The result is a tour de force -- brilliant, penetrating, unique. It is essential reading for anyone who must advise, negotiate, or manage complex relationships with others.
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LibraryThing ReviewGebruikersrecensie - shdawson - LibraryThing
The definition of trust is not clearly defined, weakening the writing effort. Still worth reading. Volledige review lezen
PERSPECTIVES ON TRUST
What Is a Trusted Advisor?
How to Give Advice
The Importance of Mindsets
Sincerity or Technique?
THE STRUCTURE OF TRUST BUILDING
The Development of Trust
PUTTING TRUST TO WORK
Differing Client Types
The Lieutenant Columbo Approach
The Case of CrossSelling
The QuickImpact List to Gain Trust
A Compilation of Our Lists
Overige edities - Alles bekijken
The Trusted Advisor
David H. Maister,Charles H. Green,Robert M. Galford
Geen voorbeeld beschikbaar - 2002
Veelvoorkomende woorden en zinsdelen
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