Global Sourcing of Information Technology and Business Processes: 4th International Workshop, Global Sourcing 2010, Zermatt, Switzerland, March 22-25, 2010, Revised Selected Papers

Voorkant
Springer Science & Business Media, 9 sep 2010 - 271 pagina's
This edited book is intended for use by students, academics and practitioners who take interest in outsourcing and offshoring of information technology and business pr- esses. The book offers a review of the key topics in outsourcing and offshoring, po- lated with practical frameworks that serve as a tool kit to students and managers. The range of topics covered here is wide and diverse. The sourcing models available to client firms are discussed in great depth and the decision-making processes and c- siderations regarding the sourcing model and sourcing settings are examined. Vendor capabilities as well as client capabilities are studied in depth and links are offered to the various sourcing models. Issues pertaining to knowledge and expertise are also discussed throughout the book. Last but not least, the book examines current and - ture trends in outsourcing and offshoring, paying particular attention to the role that CIOs will play in shaping their sourcing strategies. The book is based on a vast empirical base brought together through years of - tensive research by the leading researchers of outsourcing and offshoring. June 2010 Ilan Oshri Julia Kotlarsky Organization Global Sourcing Workshop is an annual gathering of academics and practitioners. Program Committee Workshop Chair Leslie Willcocks (London School of Economics, London, UK) Workshop Committee Julia Kotlarsky (Warwick Business School, Coventry, UK) Ilan Oshri (Rotterdam School of Management, Rotterdam, The Netherlands) Joseph Rottman (St. Louis University, St.
 

Geselecteerde pagina's

Inhoudsopgave

Strategic Orientation in the Globalization of Software Firms
1
The Determinants of Success
26
Exploring the Media Mix during ITOffshore Project
43
Making It Happen
55
Management of Globally Distributed Software Development Projectsin MultipleVendor Constellations
69
Knowledge Integration in Global RD Networks
82
Researching Discourses in IT Outsourcing
103
Governance of Offshore IT Outsourcing at Shell Global Functions ITBAM Development and Application of a Governance Framework to Improve O...
119
Are They Ready to Successfully Deliver?
151
The Case of Mission Critical Outsourcing
185
The Impact of Switching Costs
202
The Role of Contracts and Informal Relations in the Governance of IT Outsourcing Processes
217
Arbiters of Mid and GroundLevel Innovation
233
Measurement Excellence and Its Importance in Achieving Long Term Value
250
Author Index
271
Copyright

Overige edities - Alles bekijken

Veelvoorkomende woorden en zinsdelen

Bibliografische gegevens