Organizational Citizenship Behavior: The Good Soldier Syndrome

actions Altruism analysis appraisal argue assess Barnard Bateman and Organ characteristic Civic Virtue cognitive Conscientiousness construct contractual contribution cooperative correlations defined derive differentials dimensions distributive justice efficient effort empirical employees Equity theory evidence exchange extrarole extraversion extrinsic factor factor analysis findings formal forms of OCB function Hawthorne studies Iaffaldano implies included individual inference informal organization inputs interpretation job satisfaction measures job satisfaction scores Katz and Kahn Krebs less managers ments mood Motowidlo negative Neuroticism norm noted OCB measure organizational behavior Organizational Citizenship Behavior organizational effectiveness outcomes overall overjustification effect perhaps person problem procedural justice productivity prosocial behavior psychological Puffer ratings relationship reported requirements response reward rules satisfaction and OCB scale sense social social psychologists specific studies subjects subordinate suggest supervisors tion tive Tom Peters traits unfairness variables variance vary versus