Cops, Teachers, Counselors: Stories from the Front Lines of Public Service

Voorkant
University of Michigan Press, 10 nov 2009 - 216 pagina's
Whether on a patrol beat, in social service offices, or in public school classrooms, street-level workers continually confront rules in relation to their own beliefs about the people they encounter. Cops, Teachers, Counselors is the first major study of street-level bureaucracy to rely on storytelling. Steven Maynard-Moody and Michael Musheno collect the stories told by these workers in order to analyze the ways that they ascribe identities to the people they encounter and use these identities to account for their own decisions and actions. The authors show us how the world of street-level work is defined by the competing tensions of law abidance and cultural abidance in a unique study that finally allows cops, teachers, and counselors to voice their own views of their work.
Steven Maynard-Moody is Director of the Policy Research Institute and Professor of Public Administration at the University of Kansas.
Michael Musheno is Professor of Justice and Policy Studies at Lycoming College and Professor Emeritus of Justice Studies, Arizona State University.
 

Inhoudsopgave

Dealing with Faces
3
State Agents Citizen Agents
9
Enacting Identities in the Workplace and on the Streets
51
Moralities over Legalities
93
Appendix A Methodology
167
Appendix B Entry Interview
179
Copyright

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Over de auteur (2009)

Steven Maynard-Moody is Director of the Policy Research Institute and Professor of Public Administration at the University of Kansas.

Michael Musheno is Professor Emeritus of Law at the University of Oregon and Professor Emeritus of Justice and Social Inquiry at Arizona State University.

Bibliografische gegevens