Return on Investment in Training and Performance Improvement ProgramsRoutledge, 25 jun 2012 - 344 pagina's The second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs,' guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs. Jack Phillips has composed user-friendly ROI calculations, plus: *ten post-program data collection methods *ten strategies for determining the amount of improvement that is directly linked to training programs *ten techniques for converting both hard and soft data to monetary values 'Return on Investment in Training and Performance Improvement Programs, Second Edition' continues as a primary reference for learning how to utilize ROI to show the contribution of training, education, learning systems, performance improvement, and change initiatives throughout organizations. The book also details implementation issues, provides worksheets, and pinpoints non-monetary program benefits. A case study takes the reader through the ROI process step-by-step. |
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Pagina v
... Implementation, 22. Benefits of ROI, 24. ROI Best Practices, 25. Final Thoughts, 29. References, 29. CHAPTER 2 ROI ... Implementation Issues, 53. Application and Practice, 53. Final Thoughts, 54. Introduction to Case Study, 54. Case ...
... Implementation, 22. Benefits of ROI, 24. ROI Best Practices, 25. Final Thoughts, 29. References, 29. CHAPTER 2 ROI ... Implementation Issues, 53. Application and Practice, 53. Final Thoughts, 54. Introduction to Case Study, 54. Case ...
Pagina vii
... Implementation Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322 Overcoming the Resistance to ROI, 322. Planning the Implementation, 325. Preparing the HRD Staff, 337. Initiating the ROI Process, 341. Preparing ...
... Implementation Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 322 Overcoming the Resistance to ROI, 322. Planning the Implementation, 325. Preparing the HRD Staff, 337. Initiating the ROI Process, 341. Preparing ...
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Inhoudsopgave
Key Issues and Trends | 1 |
Chapter 2 ROI Model | 32 |
Chapter 3 Collecting Data | 58 |
Chapter 4 Isolating the Effects of Training | 111 |
Chapter 5 Converting Data to Monetary Benefits | 146 |
Chapter 6 Tabulating Program Costs | 173 |
Chapter 7 Calculating the Return | 196 |
Chapter 8 Identifying Intangible Measures | 235 |
Overige edities - Alles bekijken
Return on Investment in Training and Performance Improvement Programs Jack J. Phillips Gedeeltelijke weergave - 2003 |
Return on Investment in Training and Performance Improvement Programs Jack J. Phillips Gedeeltelijke weergave - 2012 |
Return on Investment in Training and Performance Improvement Programs Jack J. Phillips Geen voorbeeld beschikbaar - 2003 |
Veelvoorkomende woorden en zinsdelen
accountability action plan actual additional analysis application approach appropriate asked assessment audience average becomes benefits chapter communication complete conducted considered convert cost credibility critical described designed detailed determine directly discussed effective employee estimate evaluation example executives expected expensive factors Figure focus forecast helpful HRD staff identified impact implementation important improvement included increased individuals influence input intangible interest involved isolate issue learning Level major measures meetings ment method monetary values objectives organizations participants performance performance improvement Phillips possible practice presented productivity questionnaire questions reduction represent response Return on Investment ROI methodology ROI process satisfaction savings selected senior shows situations skills Sometimes specific steps success supervisors Table techniques tion Training and Development training program turnover types understand unit usually variety