Six Sigma: SPC and TQM in Manufacturing and Services
Gower Publishing, Ltd., 2001 - 140 pagina's
This book comprehensively explores all of the underlying issues and elements which, together, constitute one of the most successful quality and management programmes upon which companies such as Motorola and GE base their success - Six Sigma. The author was directly involved in implementing Six Sigma quality principles and practices into a European division of GE Capital, deploying this initiative in an entirely service-oriented business for the first time. Drawing from and reflecting on his experience, Geoff Tennant develops a reasoned exploration of the benefits that Six Sigma offers to any organization and what can be expected from start to finish. He investigates the relationship between Six Sigma and quality, customer satisfaction, business processes and organizational structure, statistics and analysis and process improvement methodologies. Aimed at quality professionals, senior management and directors, as well as practitioners and students of Six Sigma, Six Sigma: SPC and TQM in Manufacturing and Services provides an in-depth but highly readable insight into the quality initiative that is certain to sweep European companies as it has large and global American corporations.
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added value analysis applied approach benefits binomial distribution cent champion concept consumer control charts core processes cost savings CTQ tree customer limit customer needs customer quality customer requirements customer satisfaction customer service defects deliver DPMO early employees enabling functions ensure example excellent failure Figure four sigma identify impact implementation increase Inferential statistics internal invoices involved issues Jack Welsh long-term manufacturing measure methodology monitoring Motorola normal curve normal distribution organization outcome output overall perhaps possible practical process improvement process mapping process performance process sigma metric product or service products and services profit project team quality improvement quality projects quality teams reduce service industry shopping trolley short term sigma performance Sigma quality initiative simply SIPOC Six Sigma quality solution staff stage standard deviation Statistical Process Control strategy success supermarket supplier target three sigma tion Total Quality Management variation