Service Management and Marketing: Managing the Moments of Truth in Service Competition

Voorkant
Lexington Books, 1990 - 298 pagina's
Gronroos (international and industrial marketing, Swedish School of Economics and Business Administration in Finland) examines the nature of market-oriented management and analyzes the impact that service- dominated competition has had and will continue to have on management thinking and decision making. He includes practical advice on how to cope with specific situations relative to the consumptive process. Annotation copyrighted by Book News, Inc., Portland, OR

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Inhoudsopgave

The New Competition of the Service
1
Tables
9
The Nature of Services and Service Quality
25
Copyright

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