Managing IT Outsourcing

Voorkant
Routledge, 15 dec 2010 - 336 pagina's

Outsourcing is a major international phenomenon in business today. The areas of Information Technology and Management represent a unique case for outsourcing, both in terms of benefits and potential interorganizational problems.

This completely revised edition presents the latest theory, research and practice in this fast changing field. With a range of case studies from outsourcing companies across the globe, the book offers a strong grounding in real-world industrial experience and keeps abreast of the most important developments in the field. The book provides expanded coverage of issues such as offshoring, multi-sourcing, business process outsourcing and the spread of offshoring to countries such as China and Russia. Uniquely, this book focuses on both sides of the outsourcing relationship, providing a balanced exploration of the ways in which these partnerships can be managed successfully.

Accessible and cutting-edge, the second edition of Managing IT Outsourcing provides an in-depth, practical perspective on this important and far-reaching challenge in information management. It is an ideal text for students, academics and practitioners alike.

 

Inhoudsopgave

The IT outsourcing phenomenon
13
Contracts
37
Offshore outsourcing 79
131
and infrastructure management 87
142
Business process outsourcing 105
149
Structuring responsibilities 122
5-23
Partnership risk management 157
7
Governance of IT outsourcing 173
7
Governance factors the recipient 209
9
Governance factors the provider 239
10
Governance factors the relationship 266
11
Looking forward 297
12
Appendix 306
27
Index 311
29

Overige edities - Alles bekijken

Managing IT Outsourcing
Erik Beulen,Pieter M. Ribbers
Gedeeltelijke weergave - 2010

Veelvoorkomende woorden en zinsdelen

Accenture account manager achieve activities advantage alignment application aspects Atos Origin basis Beulen business process outsourcing business units Capability Maturity Model changes chief information officer client COBIT collaboration communication competitive computing contract manager corporate costs Cullen and Willcocks decisions defined demand management discussed dynamics employees ensure European external Feeny global governance factors hardware implementation important information managers information needs information technology infrastructure management innovation integration interfaces internal IT department involved issues knowledge process outsourcing Lacity and Hirschheim long­term Loozen Mobile’s offshore outsourcing one’s operational outsourcing company outsourcing contracts outsourcing partnerships outsourcing relationships parties partners planning portfolio professionals provider’s responsibility Ribbers risks role service delivery manager service level agreements service provider’s service providers service recipient service recipient’s services delivered software development staff steering organizations Strategic Information Systems suppliers transition Virgin Mobile Virgin Mobile UK Willcocks 2003

Over de auteur (2010)

Erik Beulen is a principle consultant at EquaTerra as well as holding the EquaTerra Global Sourcing chair at Tilburg University, the Netherlands. His research focuses on outsourcing, offshore outsourcing, governance and the management of outsourcing relationships. He has published numerous books and journal articles.

Pieter Ribbers is Head of Department and Professor of Information Management at Tilburg University, the Netherlands. His principal research focuses on the business impact of information technology. He has co-authored two books and published papers in a range of journals.

Jan Roos is Emeritus Professor of Information Systems at Tilburg University, the Netherlands. His research is concentrated on the outsourcing of IT services and the management of outsourcing relations. He is the author and co-author of several books.

Bibliografische gegevens

TitelManaging IT Outsourcing
AuteursErik Beulen, Pieter M. Ribbers
UitgeverRoutledge, 2010
ISBN113685195X, 9781136851957
Lengte336 pagina's
  
Citatie exporterenBiBTeX EndNote RefMan