Global Sourcing of Information Technology and Business Processes: 4th International Workshop, Global Sourcing 2010, Zermatt, Switzerland, March 22-25, 2010, Revised Selected PapersIlan Oshri, Julia Kotlarsky Springer, 26 aug 2010 - 271 pagina's This edited book is intended for use by students, academics and practitioners who take interest in outsourcing and offshoring of information technology and business pr- esses. The book offers a review of the key topics in outsourcing and offshoring, po- lated with practical frameworks that serve as a tool kit to students and managers. The range of topics covered here is wide and diverse. The sourcing models available to client firms are discussed in great depth and the decision-making processes and c- siderations regarding the sourcing model and sourcing settings are examined. Vendor capabilities as well as client capabilities are studied in depth and links are offered to the various sourcing models. Issues pertaining to knowledge and expertise are also discussed throughout the book. Last but not least, the book examines current and - ture trends in outsourcing and offshoring, paying particular attention to the role that CIOs will play in shaping their sourcing strategies. The book is based on a vast empirical base brought together through years of - tensive research by the leading researchers of outsourcing and offshoring. June 2010 Ilan Oshri Julia Kotlarsky Organization Global Sourcing Workshop is an annual gathering of academics and practitioners. Program Committee Workshop Chair Leslie Willcocks (London School of Economics, London, UK) Workshop Committee Julia Kotlarsky (Warwick Business School, Coventry, UK) Ilan Oshri (Rotterdam School of Management, Rotterdam, The Netherlands) Joseph Rottman (St. Louis University, St. |
Inhoudsopgave
1 | |
The Determinants of Success | 26 |
Exploring the Media Mix during ITOffshore Project | 43 |
Making It Happen | 55 |
Management of Globally Distributed Software Development Projectsin MultipleVendor Constellations | 69 |
Knowledge Integration in Global RD Networks | 82 |
Researching Discourses in IT Outsourcing | 103 |
Governance of Offshore IT Outsourcing at Shell Global Functions ITBAM Development and Application of a Governance Framework to Improve O... | 119 |
Are They Ready to Successfully Deliver? | 151 |
The Case of Mission Critical Outsourcing | 185 |
The Impact of Switching Costs | 202 |
The Role of Contracts and Informal Relations in the Governance of IT Outsourcing Processes | 217 |
Arbiters of Mid and GroundLevel Innovation | 233 |
Measurement Excellence and Its Importance in Achieving Long Term Value | 250 |
Author Index | 271 |
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Global Sourcing of Information Technology and Business Processes: 4th ... Ilan Oshri,Julia Kotlarsky Gedeeltelijke weergave - 2010 |
Global Sourcing of Information Technology and Business Processes Ilan Oshri,Julia Kotlarsky Geen voorbeeld beschikbaar - 2011 |
Veelvoorkomende woorden en zinsdelen
Accenture achieve activities analysis application application service providers approach backsourcing benefits Beulen CIOs and CFOs client collaboration communication context Contract Management culture defined Delivery supervisor Delphi method DUTCH embeddedness execution firm’s FOCs focus focused Gewald Global Sourcing governance framework identified implementation important in-house Information manager Information Systems Information Technology insourcer internal interviews involved joint process Knightian uncertainty knowledge integration knowledge management knowledge transfer Kotlarsky Lacity learning literature Living Labs locations meta model multi-sourcing Netherlands offshore outsourcing offshoring strategy operations organisation organization Oshri outsourcing arrangements outsourcing relationship parallel transitions performance perspective Portfolio practices process fields project manager R&D function R&D sourcing strategy R&D units relation responsibilities risks role SaaS Salesforce.com service providers software development specific stakeholders structure success factors survey switching costs Table theory tion trust understanding vendor Willcocks