Managing Projects in Telecommunication Services

Voorkant
John Wiley & Sons, 13 okt. 2006 - 272 pagina's
Effective project management tailored to the needs of the telecommunications industry

"In our rapidly changing world, the information and communication technologies and services have an immense impact on virtually all aspects of our lives. . . . With his deep understanding of the telecommunication services, and his rich experiences in both standardization activities and teaching practice, [Dr. Sherif's] book provides a very clear analysis of development projects in telecommunication services. I believe the readers will find this book very useful and interesting."
Houlin Zhao, Director, Telecommunication Standardization Bureau,International Telecommunication Union

"Dr. Sherif's book is an important contribution to the project management literature. With the domination of the service economy in recent years, the book addresses the unique features of telecommunication services, a critical pillar of the service sector. Development projects in telecommunications require combining good knowledge of the fundamentals of project management with clear understanding of the complexities arising from fast-changing technology, deregulations, standards, accountability, and supply chain management difficulties. This book addresses the much-needed integrative approach very well."
Tarek Khalil, President, International Association for Management of Technology (IAMOT)

While there has been much written about project management, the vast majority of the literature focuses on industrial design and production. In Managing Projects in Telecommunication Services, Mostafa Hashem Sherif effectively demonstrates the unique requirements of projects in telecommunication services and, consequently, the benefits of an integrated approach to project management that is specifically tailored to the telecommunications industry.

Managing Projects in Telecommunication Services draws from a wide range of disciplines, including organizational management, motivation, quality control, and software engineering. All the theory and practical guidance that an effective telecommunications project manager needs is provided.

The text is divided into three main parts:

  • Chapters 1 through 3 set forth the special characteristics of telecommunications projects, including technology life cycle, type of innovation, and project organization
  • Chapters 4 through 10 cover the areas that the Project Management Institute has standardized in its publication A Guide to the Project Management Body of Knowledge (PMBOK® Guide), focusing on the issues specific to telecommunications. Chapters address scope, schedule and cost, information and communication, human resources, quality, vendor management, and risk
  • Chapters 11 and 12 integrate and summarize all of the concepts for the planning and delivery of a project

Chapters are loaded with examples and case studies, many from the author's personal experience, that demonstrate the benefits of good project management and the consequences of poor project management. Each chapter includes a summary of key points. References are also provided to facilitate further research and study.

For project managers as well as students in telecommunications, this text is unsurpassed. It not only covers the theory and practice of effective project management, it also tailors its discussion specifically to the unique needs of the telecommunications industry.

(PMBOK is a registered mark of the Project Management Institute, Inc.)

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Inhoudsopgave

1 Projects in Telecommunication Services
1
2 Standards and Innovation in Telecommunication Services
19
3 The Project Management Context
43
4 Scope Management
61
5 Time and Cost Management
87
6 Information and Communication Management
99
7 Resources Management
111
8 Quality Management
135
9 Vendor Management
157
10 Risk Management
177
11 Service Development
197
12 Some Final Thoughts
223
References
229
Index
239
Copyright

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Populaire passages

Pagina 157 - End the practice of awarding business on the basis of price tag. Instead, minimize total cost. Move toward a single supplier for any one item, on a long-term relationship of loyalty and trust.
Pagina 62 - Work Breakdown Structure (WBS). A deliverable-oriented grouping of project elements which organizes and defines the total scope of the project.
Pagina 29 - In particular, the preceding discussion has indicated that scientific revolutions are here taken to be those non-cumulative developmental episodes in which an older paradigm is replaced in whole or in part by an incompatible new one.
Pagina 77 - The Advanced Research Projects Agency (ARPA) of the US Department of Defense...
Pagina 140 - Class A — Very Serious, Demerit Value 100 1. Will surely cause an operating failure of the unit in service which cannot be readily corrected in the field, eg, open relay winding.
Pagina 140 - Value, 1) (a) Will not affect operation, maintenance or life of the unit in service (including minor deviations from engineering requirements), eg, sleeving too short; or (b) Minor defects of appearance, finish or workmanship, eg, slightly scratched finish.
Pagina 140 - Liable to cause personal injury or property damage — under normal conditions of use, eg, exposed part has sharp edges. Class B — Serious, Demerit Value 50 1. Will probably cause an operating failure of the unit in service which cannot be readily corrected in the field, eg, protective finish missing from coaxial plug.
Pagina 61 - History bridges the humanities and the social sciences because it is both an art and a science. It is an art because...
Pagina 140 - Likely to cause trouble of a nature less serious than an operating failure, such as substandard performance, eg, ringer does not operate within specified limits; or c.
Pagina 115 - There are two types of esteem needs. First is selfesteem which results from competence or mastery of a task. Second, the attention and recognition come from others.

Over de auteur (2006)

MOSTAFA HASHEM SHERIF, PhD, is a Certified Project Manager and internationally recognized as an expert on standards for packetized voice and digital signal processing in transmission equipment. He currently is a Senior Technical Specialist for AT&T and is the recipient of the AT&T Standards Recognition Award. Dr. Sherif holds several U.S. patents and is the Standards coeditor for IEEE Communications Magazine and the author of the bestselling book Protocols for Secure Electronic Commerce.

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