Electronic Government: First International Conference, EGOV 2002, Aix-en-Provence, France, September 2-5, 2002. Proceedings

Voorkant
Roland Traunmüller, Klaus Lenk
Springer, 2 aug 2003 - 486 pagina's
In defining the state of the art of E-Government, EGOV 2002 was aimed at breaking new ground in the development of innovative solutions in this impor tant field of the emerging Information Society. To promote this aim, the EGOV conference brought together professionals from all over the globe. In order to obtain a rich picture of the state of the art, the subject matter was dealt with in various ways: drawing experiences from case studies, investigating the outcome from projects, and discussing frameworks and guidelines. The large number of contributions and their breadth testify to a particularly vivid discussion, in which many new and fascinating strands are only beginning to emerge. This begs the question where we are heading in the field of E-Government. It is the intention of the introduction provided by the editors to concentrate the wealth of expertise presented into some statements about the future development of E-Government.
 

Inhoudsopgave

Where Are We Heading?
1
Centralization Revisited? Problems on Implementing Integrated Service Delivery in The Netherlands
10
From Web sites to eGovernment in Germany
18
BRAINCHILD Building a Constituency for Future Research in Knowledge Management for Local Administrations
26
The Effects of Network Technology on the Organization of Transactional Service Delivery in Dutch Local Government
33
Public Sector Process Rebuilding Using Information Systems
37
What Is Needed to Allow eCitizenship?
45
Private Sanctity ePractices Overriding Democratic Rigor in eVoting
52
Citizen Participation in Public Affairs
256
An Approach to Offering OneStopeGovernment Services Available Technologiesand Architectural Issues
264
A Plan and Implementation Experience
272
An Integrated Approach
276
State of the Art in Europe and Remaining Questions
280
A Citizen Digital Assistant for eGovernment
284
A System to Support eDemocracy
288
AIDA A Platform for Digital Administration
292

The Potential Role of Web Services
61
The EGOV Action Plan in Beijing
69
Improving Legal Quality under Time Pressure
75
Intranet SaarlandPlus Enabling New Methodsof Cooperation within the Ministerial Administration
84
eLearning for eGovernment
88
Multilevel Information Modelingand Preservation of eGOV Data
93
An Initial Assessment
101
Towards Interoperabilityamongst European Public Administrations
105
A PanEuropean Survey of Administrations Officials
111
A OneStop Government PrototypeBased on Use Cases and Scenarios
116
Reflections on the Requirements Gatheringin an OneStop Government Project
124
Understanding and Modelling Flexibilityin Administrative Processes
129
Business Process Management As a Method of Governance
137
Proposal for a Dutch Legal XML Standard
142
Size Matters Electronic Service Deliveryby Municipalities?
150
Administration 2000 Networking Municipal Frontand Back Offices for OneStop Government
157
The Experience of German Local Communities witheGovernment Results of the MEDIA Komm Project
163
The Users Perspective
169
FASME From Smartcards to Holistic IT Architecturesfor Interstate eGovernment
173
The Case of the Centralised Desk of Area Berica
179
The Immanent Fields ofTension Associated with eGovernment
187
VCRM Vienna Citizen Request Management
191
Information Models and Software Tools
195
Project Approach and Intermediary Results
199
Some Specific eGovernment Management Problemsin a Transforming Country
207
Towards a Trustful and Flexible Environmentfor Secure Communicationswith Public Administrations
211
Supporting Efficient Multinational Disaster Responsethrough a WebBased System
215
Building Innovative Knowledge ManagementInfrastructure within European Public Administration
223
Elektronische Steuer Erlass Dokumentationa Documentation on Official Tax Guide Lines
230
e Voting Holds the Promise to Expand Citizen Choice
234
eDemocracy Goes Ahead The Internet As a Toolfor Improving Deliberative Policies?
240
Discourse Support Systems for Deliberative Democracy
248
Best Practice Reports from the European Front Line
298
CITATIONCitizen Information Tool in Smart Administration
307
Smart Card Based Traffic Tickets
313
VISUAL ADMIN Opening AdministrationInformation Systems to Citizens
319
eGovernment Observatory
326
Requirements for Transparent Public ServicesProvision amongst Public Administrations
330
CrossBorder Business Intermediationthrough Electronic Seamless Services
338
Bridging the Digital Divide with A V ANTI Technology
344
The EUROCITI Project
350
SupportingTransaction Services in the eGovernment Domain
358
A KnowledgeBased Platformfor Transactional Electronic Services
362
Best Practice in eGovernment
370
The AEQUITAS Project
375
The Concepts of an Active LifeEvent Public Portal
383
New Services through Integrated eGovernment
391
Risk Assessment Success Factorsfor eGovernment in a UK Establishment
395
Quo Vadis eGovernment? A Trap between UnsuitableTechnologies and Deployment Strategies
403
Analysis of the Public Discourse on eGovernmentin Switzerland
407
A Step More
411
Forcing Citizen Involvementinto a TechnicallyOriented Framework?
419
A Fundamental Right in the eSociety?
424
Visualisations of Cost Efficiency Accountingin the wifl eLearning Environmentof the Canton of Zurich Switzerland
430
From Theory to Practice
438
The Role of Citizen Cards in eGovernment
446
Indicators for Privacy Violation of Internet Sites
456
Verifiable Democracy a Protocol to Securean Electronic Legislature
460
Arguments for a Holistic and Open Approachto Secure eGovernment
464
Supporting Administrative Knowledge Processes
468
Interworkflow Model for eGovernment
472
Visualization of the Implications of a ComponentBased ICT Architecture for Service Provisioning
480
Author Index
484
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