Return on Investment in Training and Performance Improvement ProgramsRoutledge, 25 jun 2012 - 344 pagina's The second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs,' guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs. |
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... Communication, 291. Planning the Communication, 293. Selecting the Audience for Communications, 296. Developing the Information: The Impact Study, 299. Selecting the Communication Media, 302. Communicating the Information, 309 ...
... communicating results is included to bring attention to this important issue. 15. The chapter on intangible measures has been expanded to include material on intellectual and human capital. 16. Additional resources are included at the ...
... communicate the results of impact studies. The chapter details how to plan for communications, select audiences and media, develop impact studies, and address typical issues that surface during communication. Chapter 11: Implementation ...
... Communications, Apple Computers, Motorola, Arthur Andersen, Cisco Systems, AT&T, and the U.S. Office of Personnel Management. The purpose of the publication was to show Japanese business and industry how other organizations are using ...
... for all programs or any segment of the HRD process. Second, adopting targets also focuses more attention on the accountability process, communicating a strong message about the extent of 26 Measuring Return on Investment.
Inhoudsopgave
1 | |
Chapter 2 ROI Model | 32 |
Chapter 3 Collecting Data | 58 |
Chapter 4 Isolating the Effects of Training | 111 |
Chapter 5 Converting Data to Monetary Benefits | 146 |
Chapter 6 Tabulating Program Costs | 173 |
Chapter 7 Calculating the Return | 196 |
Chapter 8 Identifying Intangible Measures | 235 |
Chapter 9 ROI Forecasting | 256 |
Chapter 10 How to Communicate Results | 286 |
Chapter 11 Implementation Issues | 322 |
Resources | 356 |
How ResultsBased Are Your Training and Development Programs? | 363 |
Index | 371 |
About the Author | 376 |
Overige edities - Alles bekijken
Return on Investment in Training and Performance Improvement Programs Jack J. Phillips Gedeeltelijke weergave - 2012 |
Return on Investment in Training and Performance Improvement Programs Jack J. Phillips Gedeeltelijke weergave - 2003 |
Return on Investment in Training and Performance Improvement Programs Jack J. Phillips Geen voorbeeld beschikbaar - 2003 |