Return on Investment in Training and Performance Improvement ProgramsRoutledge, 25 jun 2012 - 344 pagina's The second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs,' guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs. |
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... Estimate of Training's Impact, 126. Supervisor Estimate of Training's Impact, 136. Management Estimate of Training's Impact, 137. Customer Input of Training's Impact, 138. Expert Estimation of Training's Impact, 139. Calculating the ...
... estimation, an interpretation of estimation, and the credibility and reliability of the process. 8. The chapter on converting data to monetary values is expanded to include more detail on how and when to convert intangible to monetary ...
... presents what is perhaps the most important aspect of the ROI process. Ranging from the use of a control group arrangement to obtaining estimates directly from participants, the most useful techniques xiv Measuring Return on Investment.
Jack J. Phillips. to obtaining estimates directly from participants, the most useful techniques are presented for determining the amount of improvement directly linked to the training program. The premise of this chapter is that there ...
... estimates are necessary, researchers want a process that provides the most accuracy within the constraints of the situation, recognizing that adjustments need to be made when there is uncertainty in the process. The challenge is to ...
Inhoudsopgave
1 | |
Chapter 2 ROI Model | 32 |
Chapter 3 Collecting Data | 58 |
Chapter 4 Isolating the Effects of Training | 111 |
Chapter 5 Converting Data to Monetary Benefits | 146 |
Chapter 6 Tabulating Program Costs | 173 |
Chapter 7 Calculating the Return | 196 |
Chapter 8 Identifying Intangible Measures | 235 |
Chapter 9 ROI Forecasting | 256 |
Chapter 10 How to Communicate Results | 286 |
Chapter 11 Implementation Issues | 322 |
Resources | 356 |
How ResultsBased Are Your Training and Development Programs? | 363 |
Index | 371 |
About the Author | 376 |
Overige edities - Alles bekijken
Return on Investment in Training and Performance Improvement Programs Jack J. Phillips Gedeeltelijke weergave - 2012 |
Return on Investment in Training and Performance Improvement Programs Jack J. Phillips Gedeeltelijke weergave - 2003 |
Return on Investment in Training and Performance Improvement Programs Jack J. Phillips Geen voorbeeld beschikbaar - 2003 |