Return on Investment in Training and Performance Improvement ProgramsRoutledge, 25 jun 2012 - 344 pagina's The second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs,' guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs. |
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... Focus Groups, 84. Observations, 86. Business Performance Monitoring, 89. Action Planning and Follow-Up Assignments, 91. Performance Contracts, 100. Selecting the . . Appropriate Method, 101. Data Tabulation Issue, 105. Final Thoughts ...
... focus directly on the ROI process. From a practical point of view, an individual could attend an entire conference on ROI while attending the International Conference and Exposition. The American Productivity and Quality Center (APQC) ...
... focus on bottom-line results, and this shift is evident from the beginning to the end of the process. The shift has often occurred because of the forces described in this chapter. In some cases, the shift has occurred because ...
... focused □ □ □ Characterized by: □ □ □ □ program linked to specific business needs assessment of performance effectiveness specific objectives for application and impact results expectations communicated to participants ...
... focus on learning and training. In addition, the concern about intellectual capital and human capital has created a desire to invest more heavily in learning activities and formal training. As expenditures grow, accountability becomes a ...
Inhoudsopgave
1 | |
Chapter 2 ROI Model | 32 |
Chapter 3 Collecting Data | 58 |
Chapter 4 Isolating the Effects of Training | 111 |
Chapter 5 Converting Data to Monetary Benefits | 146 |
Chapter 6 Tabulating Program Costs | 173 |
Chapter 7 Calculating the Return | 196 |
Chapter 8 Identifying Intangible Measures | 235 |
Chapter 9 ROI Forecasting | 256 |
Chapter 10 How to Communicate Results | 286 |
Chapter 11 Implementation Issues | 322 |
Resources | 356 |
How ResultsBased Are Your Training and Development Programs? | 363 |
Index | 371 |
About the Author | 376 |
Overige edities - Alles bekijken
Return on Investment in Training and Performance Improvement Programs Jack J. Phillips Gedeeltelijke weergave - 2012 |
Return on Investment in Training and Performance Improvement Programs Jack J. Phillips Gedeeltelijke weergave - 2003 |
Return on Investment in Training and Performance Improvement Programs Jack J. Phillips Geen voorbeeld beschikbaar - 2003 |