Return on Investment in Training and Performance Improvement ProgramsRoutledge, 25 jun 2012 - 344 pagina's The second edition of this bestselling book, 'Return on Investment in Training and Performance Improvement Programs,' guides you through a proven, results-based approach to calculating the Return on Investment in training and performance improvement programs. |
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... situations, as well as in changes of procedures, practices, and policies. Any time change is implemented, this process will capture the return on investment. The fourth target audience are consultants, researchers, and seminar ...
... situation. The case is divided into ten parts. One part is included at the end of each chapter, beginning with Chapter 2. Readers can work through the case, step-by-step, exploring the issues uncovered in the chapter and learn how to ...
... situations, applications, and sectors. Figure 1-1 shows how the process has evolved within the different sectors. Applications began in the manufacturing sector, where the process is easily developed. It migrated to the service sector ...
... situations. Nevertheless, it outlines a tremendous opportunity (instead of problem) as organizations strive to bring more accountability through the use of the ROI methodology. Another major study attempted to determine how ...
... situation, recognizing that adjustments need to be made when there is uncertainty in the process. The challenge is to develop acceptable requirements for an ROI process that will satisfy researchers and, at the same time, please ...
Inhoudsopgave
1 | |
Chapter 2 ROI Model | 32 |
Chapter 3 Collecting Data | 58 |
Chapter 4 Isolating the Effects of Training | 111 |
Chapter 5 Converting Data to Monetary Benefits | 146 |
Chapter 6 Tabulating Program Costs | 173 |
Chapter 7 Calculating the Return | 196 |
Chapter 8 Identifying Intangible Measures | 235 |
Chapter 9 ROI Forecasting | 256 |
Chapter 10 How to Communicate Results | 286 |
Chapter 11 Implementation Issues | 322 |
Resources | 356 |
How ResultsBased Are Your Training and Development Programs? | 363 |
Index | 371 |
About the Author | 376 |
Overige edities - Alles bekijken
Return on Investment in Training and Performance Improvement Programs Jack J. Phillips Gedeeltelijke weergave - 2012 |
Return on Investment in Training and Performance Improvement Programs Jack J. Phillips Gedeeltelijke weergave - 2003 |
Return on Investment in Training and Performance Improvement Programs Jack J. Phillips Geen voorbeeld beschikbaar - 2003 |